Privacy Policy

1. Overview

Transme.AI (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our real-time translation service.

2. Information We Collect

Account Information: When you create an account, we collect your email address and name.

Usage Data: We collect information about how you use the Service, including translation session duration, languages used, and feature usage.

Audio Data: Audio is processed in real time only for transcription and translation. We do not store, retain, or record any audio data. Audio is discarded immediately after processing.

3. How We Use Information

We use the information we collect to: provide and maintain the Service; improve and personalize your experience; process payments and manage subscriptions; send service-related communications; comply with legal obligations.

4. Cookies

We use the following types of cookies:

Necessary Cookies: Required for the website to function properly (e.g., session management, language preferences).

Analytics Cookies: Help us understand how visitors interact with our website (enabled only with your consent).

Marketing Cookies: Used to deliver relevant advertisements (enabled only with your consent).

You can manage your cookie preferences through our cookie settings.

5. Third-Party Services

We share data with the following third-party services to provide the Service:

Payment Processor: Our authorized merchant of record processes all payment transactions.

Deepgram: Used for speech recognition services. Audio data is processed in real time and is not stored by Deepgram.

OpenRouter / Google Gemini: Used for AI translation and conversation suggestion services. Text data is processed in accordance with their respective privacy policies.

6. Data Security

We employ industry-standard security measures to protect your information, including encryption of data in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your account information for as long as needed to provide you with the Service. When you delete your account, we will delete your personal data within 30 days, unless we are required by law to retain it.

8. Your Rights

Under GDPR and CCPA, you have the right to: access the personal data we hold about you; correct inaccurate personal data; delete your personal data; data portability; opt out of marketing communications.

To exercise these rights, please contact hello@transme.ai.

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new version on this page. Material changes will be communicated via email.

11. Contact

For any privacy-related questions, please contact our data protection officer at: hello@transme.ai